MOTOFRP
Support Center

Real people, 24/7, for every unlock job

Our support team covers connection issues, payload errors, credits and account resets around the clock. Most tickets are resolved on first contact.

Telegram live support

Fastest channel. Send your Operation ID and a log copy — an agent replies in minutes.

Open Telegram groups

Support forum

Searchable threads for models, payload errors and driver issues, answered by staff and resellers.

Browse the forum

In-tool refund request

A failed job can be reported straight from the tool footer. Credits return after review.

Open user panel

Response times

Measured across the last 30 days of tickets.

< 5 min
Telegram first reply
< 2 h
Ticket first reply
98.6%
Resolved same day

Frequently asked questions

The tool does not detect my phone

Install the Motorola USB drivers, enable USB debugging (ADB) or boot to Fastboot with Vol-Down + Power, then press Read Information again. Use a data-capable USB 2.0 port.

A job failed but credits were charged

Credits are held upfront and released back automatically on a hard failure. If the balance is not restored within a few minutes, submit a refund request with the Operation ID.

How do I top up my balance?

Buy credits directly from the Buy page or through any approved reseller in your country. Balances appear in the tool immediately after the payment is confirmed.

My login says hardware mismatch

Accounts are hardware-locked to one machine. Ask support to reset the hardware binding from the Device Management panel of your account.